MYL Cloud Telephony is your personal reception hosted virtually in cloud telephony environment. With Cloud Telephony service you get a personal telephone number where your customers can call 24x7. Customers calling to your number are greeted with a message customized specially for you and can select extension set by you to speak with concerned person, leave a voicemail or send a sms to you!
Our powerfull services for your business
Automatically route calls in three classic modes.
The evolution of better customer experience.
Intelligently take over call mechanisms to smart handle your business phone system.
Delivering high-end support for round-the-clock customer happiness.
Create and manage tasks the hassle-free way.
Receive call updates to improve agents performance.
View dynamic analysis to generate valuable reports.
Delivering a personal, thank you message to all of your customers.
Ensure quick, personalized customer experience.
Create powerful first impressions on-the-go.
Auto-record every call on user consent for training purpose or future reference.
Enjoy quick, uninterrupted conversations with prospects.
Convert your lead easily with our CRM.
Advanced data protection for your business, even in your brief absence.
Filter callers via blacklisting to ensure your campaigns reach the right target audience.
Create a customer-centric culture with quick updates on calls and voicemails.
MYL Cloud Telephony is the Phone Service for your Business:
Greet your caller with a professionally recorded Welcome Message and then multiple department selection options. Multiple departments give a big company image, even if you have a smaller office.
Get real time call details of all the calls. Manage all your prospect, lead and client data at a single place and improve your business with various analytical reports. Call duration, call time, call recordings, follow-ups, lead management everything is managed in this great online CRM.
Connect multiple location, department, employees with a single number. Set forwarding numbers and engage your work force in the most efficient manner. Don't allow to waste even a single business lead by creating multiple call backup. If one employee is busy the call will automatically connect to next and next employee. Even if no on picks up the call you still have all the details in CRM.
Notify your agents with sms/email alerts. Also send call received/thank you sms to your clients.
MYL allows you to block the numbers from which you do not want to receive the calls from. Phone will immediately drop the calls as they are received, shielding your team from getting Nuisance calls, preventing distractions and thus improving productivity.
Set voice prompt for non office hours and holidays to effectively communicate your client and let them know that you will call back during official hours.
We allow your existing CRM to use our cloud telephony platform. We can send real time call details in the form of easy and platform independent API function calls.
Get instant report through web interface or on email to get details of your number and agent reporting.
WE ARE AVAILABLE TO GIVE YOU WORLD'S BEST SERVICE.